sHipping Policy
When placing your order, you understand that:
You are liable to pay all the required customs and duties, as sanctioned by your local government.
Semtus is only responsible for shipping and charging you the price of the item that you purchased.
All other extra charges are the customer's responsibility.
You are liable to pay shipping and return-shipping fees, if you refuse delivery due to non-payment of customs and duties.
You are liable to pay all the required customs and duties, as sanctioned by your local government.
Semtus is only responsible for shipping and charging you the price of the item that you purchased.
All other extra charges are the customer's responsibility.
You are liable to pay shipping and return-shipping fees, if you refuse delivery due to non-payment of customs and duties.
Cancellations and Return PolicY
Our return policy is different for every product. The details are listed below:
SIM Cards and Phone Plans
Any return after shipment results in 15% restocking fee; Semtus is not liable for the return-shipping fee.
Unlocked Phones
If you opened the phone and removed the packaging (including the plastic on the phone itself) you will be charged a restocking fee:
$30 for a device priced between $0-$300
$50 for a device priced between $300-$650
$65 for a device priced more than $650
Please return all accessories and packaging included with the device.
Warranty Coverage
If the phone is dead upon arrival, please contact us to secure an RMA (Return Management Authorization), so that you can return the phone and receive a new one. If your device suffers a mechanical failure within 15 days of receipt, we have you covered.
Here Are Some Situations That Are Not Covered Under Our "15 Day Defect Warranty":
Physical damage due to droppage or improper handling
Water damage
Damage from using accessories that are not recommended for the phone
Return Shipping
Before you return the phone, you need to contact Semtus Customer Support via phone or email to secure an RMA (Return Management Authorization), which allows us to track your return and the reason for your return in our system.
Once you receive the RMA, you must return the phone and RMA within 3 days. You are responsible for the cost of return shipping.
Again, if you have damaged the phone in the course of everyday use, we cannot replace it or accept a return.
So please keep it away from your pets, children, bathtub, and any late night bar fights.
15+ Days Post-Purchase
Since we procure our phones from across the globe, many phones have warranties that are limited by geography. By purchasing our phones from manufacturers worldwide, as opposed to only those located in the U.S., we are able to bring you the latest devices at the most competitive prices.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet, check your bank account again.
Contact your credit card company and bank. There is often some processing time before a refund is given.
If you’ve done all of this and you still haven't received your refund, please contact us at support@semtus.com
Sale Items (If Applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (If Applicable)
We only replace items if they are defective or damaged.
If you need to exchange your purchase for the same item, send us an email at support@semtus.com so we can send you return-shipment instructions.
Shipping the Return Product
You will be responsible for the payment of your own shipping costs, when returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return-shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SIM Cards and Phone Plans
Any return after shipment results in 15% restocking fee; Semtus is not liable for the return-shipping fee.
Unlocked Phones
If you opened the phone and removed the packaging (including the plastic on the phone itself) you will be charged a restocking fee:
$30 for a device priced between $0-$300
$50 for a device priced between $300-$650
$65 for a device priced more than $650
Please return all accessories and packaging included with the device.
Warranty Coverage
If the phone is dead upon arrival, please contact us to secure an RMA (Return Management Authorization), so that you can return the phone and receive a new one. If your device suffers a mechanical failure within 15 days of receipt, we have you covered.
Here Are Some Situations That Are Not Covered Under Our "15 Day Defect Warranty":
Physical damage due to droppage or improper handling
Water damage
Damage from using accessories that are not recommended for the phone
Return Shipping
Before you return the phone, you need to contact Semtus Customer Support via phone or email to secure an RMA (Return Management Authorization), which allows us to track your return and the reason for your return in our system.
Once you receive the RMA, you must return the phone and RMA within 3 days. You are responsible for the cost of return shipping.
Again, if you have damaged the phone in the course of everyday use, we cannot replace it or accept a return.
So please keep it away from your pets, children, bathtub, and any late night bar fights.
15+ Days Post-Purchase
Since we procure our phones from across the globe, many phones have warranties that are limited by geography. By purchasing our phones from manufacturers worldwide, as opposed to only those located in the U.S., we are able to bring you the latest devices at the most competitive prices.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet, check your bank account again.
Contact your credit card company and bank. There is often some processing time before a refund is given.
If you’ve done all of this and you still haven't received your refund, please contact us at support@semtus.com
Sale Items (If Applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (If Applicable)
We only replace items if they are defective or damaged.
If you need to exchange your purchase for the same item, send us an email at support@semtus.com so we can send you return-shipment instructions.
Shipping the Return Product
You will be responsible for the payment of your own shipping costs, when returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return-shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
